FAQs • Stanley, NC • CivicEngage

How do I proceed with getting water service?

Applications are available at Town Hall. You will need to provide a copy of your ID and a rent receipt, lease agreement, or proof of purchase. A soft credit check will be performed to determine the deposit amount. Deposit amounts range from $150 to $250 and a $5 fee will be charged for the credit check, per customer.

View Town Hall Page

New Utility Service Application (PDF)

▼
Water Service

Show All Answers

1. Can I get an adjustment for filling up my swimming pool?

Swimming pool adjustments are offered once per calendar year. The adjustment will be made only to the sewer charges. Residents must pay for the water fee as it is stated on their bill.

If you would like your yearly adjustment applied, please bring your bill to Town Hall.

View Town Hall Page

2. Can I get an adjustment on my water bill for a leak?

Yes. If a leak has occurred and been repaired, residents may bring their bill and repair receipt to Town Hall for a one-time adjustment. This type of adjustment can be used one time per calendar year. The repair receipt must be presented in order for the adjustment to be processed.

View Town Hall Page

3. Is there a reconnect fee if my water is cut off?: Yes. A $50 fee is assessed on any account that has not been paid by 5 pm on the 25th of each month.

4. What is the last day I can pay before my water is turned off?

The last day to pay is the 25th of the month before 5 pm. If the 25th of the month falls on a weekend, payment will be due the following business day by 5 pm to avoid disconnection.

Please keep in mind that the 10% penalty is applied after the 15th of the month. In order to avoid any additional charges to your account, payment is due on the 15th by 5 pm.

5. When is my water bill due?

The water bill is due on the 15th of each month at 5 pm. If the 15th of the month falls on a weekend, payment is due the following business day by 5 pm.

If payment is not received by the due date, a 10% finance charge will be added to the account.

6. Do you accept credit or debit cards?: We accept Visa, Mastercard, Discover, Cash, or Check. At this time, we are unable to accept American Express cards.

7. How do I pay my bill?

Bills can be paid online, by mail, or in-person. Town Hall has an after-hours drop-box. We recommend including the bottom portion of your bill in an envelope with your check. We do not advise placing cash in the drop-box.

View Town Hall Page

Pay your water bill online (3.5% fee)

8. When will my water be turned on?

For new accounts, applications and deposits received before 3 pm (Monday through Friday) will be turned on the same day. After 3 pm, water will be turned on the next business day.

For late-payment cutoffs, if payment is made in full by 3 pm (Monday through Friday) water will be turned on the same day. Residents paying after 3 pm will have the water reconnected the next business day.